Additional Information

Additional Information

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Currency - All prices are in AUD

Currency - All prices are in AUD
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spiritranchclothingcompany.com

Shipping & Returns


Returns Policy

All items purchased on-line are returnable for a full refund or exchange. The returns must be shipped to us pre-paid and insured no later than two weeks after receipt and in original condition. Original condition would mean not worn, soiled or smelling of tobacco or other strong odors. Please take the same care we took to carefully fold and wrap the item being returned as we took in sending it to you. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

  • If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
  • Refunds must be to the same credit card as the original purchase. Refunds will include the full purchase price of the merchandise, including any sales taxes collected, less shipping.
  • All items are guaranteed from defects in materials or workmanship. Please contact us for any care questions or repairs needed.
  • All personal data collected from our customers including credit card numbers, e-mail addresses and purchase history are held in the strictest confidence. We will not sell or rent this information.
  • Fees for shipments to other countries will be on an FOB or CIF basis, and will not include any locally collectable duties or taxes or brokerage fees to clear customs.
  • You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).




Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.